FieldTrac is a comprehensive Post sale Equipment Service Management software solution targeted at Equipment manufacturers & service providers for handling warranty & AMC services.

A quite elaborate Service management software with three flavors of Desktop, Enterprise & Mobile, FiledTrac facilitates handling the post sale service cycle activities such as --

• Customer & Equipment History-Relevant M/c Sr. Nos, parts details etc.
• Warranty & AMC Administration-Differential & Multiple contracts.
• Service call handling & Escalation including Preventive Maintenance calls.
• Technician Visit scheduling & escalations.
• Equipment problem diagnostics & systematic problem monitoring.
• Streamlined spares management among multiple locations & parts categories.
• Automated Contract & Invoice generation.

FieldTrac automates the costly, time consuming & paper intensive process associated with field service operations resulting in a quick access of Corporate information database & call details to the Field Technicians / engineers for communication & completion.

Rising customer expectations for personalized service

In today's dynamic and highly competitive environment, customers are demanding high efficiency in service, shorter turn around times, customer & equipment information at the technicians fingertips and overall an improved service cycle. Organizations are striving hard to reduce costs, increase efficiency, improve profitability and enhance customer satisfaction.

Regular Service Center Syndrome:

• Are field technicians fully informed about the account and order?
• Do they know the customer's history and references?
• Are they aware of the customer's equipments, contracts and warranties?
• Is the Service Manager updated on stock & other inventory details in store?
• Does the Management get the required service reports off hand?

Service Management Tool

FieldTrac is an integrated service management software solution that enables organizations to profitably manage all aspects of Field service operations. FieldTrac automates the costly, time consuming & paper intensive processes associated with field service operations. FieldTrac offers a solid core of service management tools that handle the various dimensions of field service operations such as:

Customer Management

• Records customer information, including customer code, name, address, contact numbers & the key persons associated with the account.
• Multi-level search field and the filter enables effective customer tracking.
• Tracking of single customer with unlimited locations and multiple equipments.

Equipment Management

• Identify equipments installed at customer location with equipment description, unit type, model, manufacturer details, machine serial number, etc.
• Track equipments under warranty, multilevel split warranties.

Work Order Management

Customer call handling, scheduling technicians and service visit results.
• Automatic generation of PM schedules and service requests.
• Service tickets will provide all the relevant customer & equipment information to the technician.
• Call status to monitor service done at each level.
• Comprehensive update of service reports to cover spares consumption, chargeable service done, travel details, etc.

Warranties & AMC Administration

• Provides flexibility to maintain multiple contract types and manage details of the terms and equipments listed in the Contract Agreement.
• Profitability, reports, and expiring agreements are managed in Contract renewals.
• Provides significant productivity gain for service business.

Invoicing & Billing

• Predefined invoice formats for breakdown & estimation calls with flexibility in pricing & discounts.
• Printing invoice for each completed service ticket or job with a balance due.
• Mailing lists, labels for all contractual & invoice.

Service Inventory Management

• Tracks spare parts, location definition, goods movement, goods receipt note, stock register & warranty claims.
• Customize and define parts, allocate categories & multiple stocking locations.
• Periodic updating of stock receipts & Purchases of spares into the system.
• Stock consumption is updated periodically to view stock position both location & detail wise and handle all warranty spares replacement claims.

Alerts

Provides daily monitoring of the various routine service operational alerts such as, contract expiry alerts, warranty expiry alerts, preventive maintenance calls, call status & ageing, overdue contract payments, inventory replacements & warranty claims etc.

MIS Reports

FieldTrac provides the most flexible customizable reports to suite an organizations needs such as:

• Work order tracking.
• Monitor technician efficiency.
• View your inventory activity.
• Generating hierarchical and graphical views of revenue models.
• Contract profitability.
• Work order.
• Spares consumption etc.

Benefits at a Glance

FieldTrac provides a cost effective, yet powerful way for small, medium & large businesses to manage their equipment service operations. With the power to store all service operational information & that too with basic IT Infrastructure, FieldTrac is an immediate Choice of automation.

Transforms your Service operation

With improved Breakdown & preventive service call handling you would be setting new standards for speed & efficiency of your service operations besides reducing process bottlenecks and dependencies.

Increase Revenue

By handling more service requests, higher volumes and efficient handling of customer requests your potential of higher contract revenue & renewal goes up Also tracking potential replacements & leads could add to enhanced revenue.

Decrease costs

By reducing spares consumption & billing errors, optimized customer visits you could reduce both operational & administrative costs.

Flexibility for new offerings

Completes customer equipment and service history to help in designing more specific service contracts and thus competitiveness.

Differentiated service offering

Workflow enabled service management combined with enhanced customer relations and satisfaction automatically gives an upper edge over competition.

Ease of use

Very user friendly as the solution is customized to an organization's requirements.

FieldTrac Suite of Products

FieldTrac Desktop - for small and medium service dealers

An of-the-shelf, ready to use stand-alone version, which can take care of the complete functionality required to run the service reports. Powered with the rich features of the SMS & user friendly data importing / exporting, the best value for money offering for the dealer level.

FieldTrac Enterprise - for multi location equipment companies

A comprehensive end-to-end service management solution architect on the Internet/ Intranet, that connects Service Managers, Field Technicians, Customers and the Company Departments in realtime to receive, track, execute and complete Service requests. Leverage the best of the Technologies & Ease of use (browser based) addresses the complex processes & integration criticalities of an Enterprise Deployment.

FieldTrac Mobile - mobile extensions . for desktop and enterprise versions

FieldTrac Mobile is a revolutionary workflow software solution that leverages the benefits of handheld deployment with base infrastructure to automate field service processes and field managers do their jobs better and faster. Besides the real time service capabilities through a rich mix of Productivity & personalizing tools, it can eliminate the manual inefficiencies and paperwork that may be operational constraints to your field service personnel and your business.