FieldTrac enables organizations to leap into the next level of customer service with ability to comprehensively monitor all customer service activities & schedules. The automation & reporting features provide a high level of administrative convenience for focused Revenue collections & service delivery.

• Potential Future sales through customer service

  The best way to sell new equipment to a customer is give them the best service on old equipment. The challenge is to improve over the existing systems and continuously track the customer. The time is ripe to move to a software solution built with operational drivers that contribute to operational efficiency & potential future sales.
  
  

• Superior service spares & inventory management

  OEM's continuously introduces new products & variants, necessitating a systemic approach towards long-term service parts support. With rich information flow tight inventory management & spare parts availability becomes seamless. Besides, service parts gross margins & replacement sales have significant impact on bottom line.
  
  

• Handle the profitable new transactions that flow from after sales service feedback

  Operational feedback from field service (be it customers, preferences, competitor activity, replacement activities etc), intuitively designed business rules, alerts & reminders on the field data will lead to profitable new transactions.
  
  

• Increased efficiency & resolving customer issues quickly

  The Service Information System will makes available update customer service and equipment history enabling more efficiently & timely service. Additionally administering customized service offerings to niche customers is made easy. All the above have significant contribution to the competitive position of the manufacturer.
  
  

• Optimise your Investment for long run (superior ROI)

  FieldTrac is built on the best of the technology standards & its modular design to accommodate future requirements to optimize your IT Investment. Besides given the wide diversity & multiple levels of usage a robust, scalable, reliable & maintainable solution will boost the ROI by significant Revenue boosting & cost optimization.
  
  

• Integration with organizational systems & devices support

  FieldTrac can easily integrate with rest of your enterprise operations (be it an ERP, Legacy Infrastructure or custom applications).