• Better customer service (efficient call handling & service).
  
  
• Enhanced workflow (Service & equipment history, better reporting).
  
  
• Increased profitability (Tracking potential replacements & new leads).
  
  
• Reduced cost of service & administrative operations.
  
  
• Shortened billing cycle.
  
  
• Optimized parts inventory management.
  
  
• Improved productivity & efficiency of dispatchers & field technicians.
  
  
• Optimized travel time, customer visits & broken visits.
  
  
• Error free invoicing, billing & general record keeping.
  
  
• Improved service call response through rich equipment & service history.
  
  
• Valuable feedback from service and support people to enhance responsiveness to customers needs.
  
  
• Follow up of replacement & potential sales opportunities through intuitive alerts.
  
  
• Report generation for manufacturer compliance, warranty claims & credit notes etc.

FieldTrac Mobile

This PDA based application Interface communicates with the Enterprise Service system for real time capture & updating of Field service activities. Some of the key activities available on the Mobile application are-

• Download the assigned service requests:
  Call & Customer contact details.
  Problem reported.
  Operations requested .
  
• Accessing Equipment History / Spares availability.
  
• Access online reports
  Previous services done
  Scheduled services for the customer
  Service procedures.
  
• Update Status & Visit Results
  Problem diagnosis & activity performed
  Time spent & Spares consumption
  Call closure / Update status
  Any additional customer requests
  Customer signatures capture.
  
• Receive additional service requests & schedules.